As a dedicated transportation provider we are committed to providing the highest level of customer service to our business partners. One way we accomplish this task is by deploying tools that augment their ability to interact with our organization in an efficient manner.
In a recent email blast we asked our partners to respond with ways they were presently interacting with us that needed an "efficiency review" - and this tool is a result of one such interaction. A specific business partner requested a way to query our back office systems for payment status on a given bill of lading or reference number. In their current process this involved a telephone call and a spreadsheet of inquiries. While there is a certain level of comfort and service associated with a person to person discussion there are times where the primary objective is quick access to information - this tool is designed to do simply that. The objective is to give our business partners visibility into the payment status of freight by reference number.
Here is a short showcase of this tool - if you have any questions or thoughts about how this tool or another tool might be developed to serve the needs of your organization please feel free to reach out to us. We would love the opportunity to chat about it and hopefully put a solution together to meet your needs.